Privacy Policy

TechNova Private Limited ("Company", "we", "us", or "our") is committed to protecting the privacy and personal information of our clients, visitors, and users. This Privacy Policy outlines how we collect, use, store, and protect your information when you access our website or use our services.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number
• Business name and address
• Billing and payment details (processed through secure payment gateways)

b) Non-Personal Information

• Browser type and version
• Device information (operating system, screen resolution)
• IP address and geographic location
• Pages visited and time spent on our website
• Referral URLs

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and deliver our IT services and products
• To process payments and generate invoices
• To communicate project updates, support responses, and service notifications
• To respond to enquiries and provide customer support
• To improve our website, services, and user experience
• To comply with legal obligations and regulatory requirements
• To send promotional communications (only with your explicit consent)

3. Payment Information Security

We do not store your credit card, debit card, or banking details on our servers. All payments are processed through PCI DSS-compliant third-party payment gateways (Cashfree / Razorpay). These providers maintain their own privacy and security policies, and we recommend reviewing them.

4. Data Storage and Protection

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption on all data transmissions
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services (hosting, payment processing, email delivery), subject to confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of TechNova, our clients, or others.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws. Upon request, we will delete or anonymise your personal data, subject to any legal obligations to retain certain information.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitute acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: TechNova Private Limited
• Email: support@technovapvtltd.com
• Phone: +91-9999999999
• Address: 30A, Near ChanduLal Petrol Pump, Rohtak, District Rohtak, Haryana - 124001